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Home Entertainment Netflix TV Help and Services Down Updates

Netflix TV Help and Services Down Updates

For most troubleshooting issues, especially specific Netflix TV connection problems, Netflix help page only provides some basic information for customers. Dotcomol sets up this page to help you easily fix your Netflix TV connection issues and enjoy great online streaming movies and TV programs. You will find the most general Netflix connection questions and solutions here. Netflix users are also looking for updates when they can not connect the program for a long time. Leave your comments on this page if you have specific Netflix problems and can not find solutions.

Attention: Netflix faced serious connection problem in year 2012 Christmas, make sure you have some other planning on holiday or some backup programs if Netflix can not handle the traffic boost in holiday.

Netflix Shutdown Update

  1. 12/26/2013 Netflix connection updateNetflix is down again for users in the US, CA and Latin America due to the family reunion when too many people streaming Netflix at the same time. Check back often for more info on Netflix outage, or leave a message on Dotcomol Facebook page. The issues have been fixed within some 2 hours.
  2. 10/10/2013 Netflix connection update: well, Netflix is not working on this Friday again. We are trying to find more information and keep refreshing the page for more updates. Or you can visit Dotcomol Facebook page to leave comments.
  3. 6/14/2013 Netflix connection update: This time Netflix has connection issue on Friday night. Leave your comments how long you can not connect Netflix. The problem is fixed within 2 hours.
  4. 2/22/2013 Netflix Outage update: This time only a small number of Netflix users noticed connection problem. Leave your comments about the exact problem you are facing and we will try to send out Netflix latest update and solution message.
  5. 12/24/2012 Netflix Outage update: Once more, Netflix service was down and lots of customers can not connect to its online streaming service in this holiday. It is a pity that Amazon AWS clouding structure in Virginia has some problem, which caused Netflix outage. There is no solution until Amazon fixed the problem. Share your comments about where are you coming from and the time you had this problem and when it is back to normal. Anyway, hope there is no more Netflix outage again. Merry Christmas and Happy New Year!
  6. 7/23/2012 Netflix service update: Some customers are facing another round of Netflix connection issue, it was because of Netflix movie streaming servers problem.
  7. 6/29/2012 Netflix service update: Netflix service was down due to severe thunder storms in North Virginia, Amazon Cloud servers were shutting down and that caused service problem in Netflix, Instagram, Pinterest and some other top web services. You may not connect Netflix streaming or activate new Netflix account within that several hours. All streaming service is back to normal now, reach Netflix customer service team if you can not connect Netflix now.

Netflix TV Help General Guide
Refer to the following process to figure out your Netflix TV issues before you contact Netflix customer support team.

  1. People around you are using Netflix services mostly in the night, especially on weekend nights. So do not worry or try to find an easy solution for your Netflix TV connection issue on Friday night or Saturday night.
  2. Netflix TV connection problem normally happens around 8-10 PM on Saturday or Sunday night based on customer feedback.
  3. If your Netflix works well before and has connection problem, check your home internet access first.
  4. If your internet access is OK, log in to your Netflix account and check your payment status. Look for Manage Video Quality under Your Streaming Plan and choose the right level of quality for your Internet plan.
  5. If your Netflix payment status is also OK, then use the following instructions to troubleshoot your Netflix TV connection issues.

Netflix official customer support page provides some basic troubleshooting information about Cannot Connect to Netflix issues and Troubleshooting Network Connection Issues. Refer to the guidance and find out whether they solve your problem. If not, come to this page and share your comments.

Many Netflix customers are facing “Unable to Connect Netflix” error message when they are trying to watch Netflix movies. Customer ylmkls confirmed the VRS’ solution did work for him. Highlight the content in the first screen. Share your feedback whether it works or not and say “thank you” to VRS if it fixed your problem as well.

Netflix “Unable to Connect Netflix” Error Message Solution
Thanks VRS who provides Netflix “Unable to Connect Netflix” error message solution:

  1. Go to your computer with the internet connection/router connected to it
  2. Go to start, input: cmd
  3. Type ipconfig/flushdns
  4. Type ipconfig
  5. Make note of IP address, subnet mask, gateway #’s
  6. Go to your TV with netflix
  7. Open settings
  8. Go to network settings
  9. Ensure the IP, subnet mask, gateway #’s are the same as your note from ipconfig on your computer after flushing the DNS.

VRS’ solution works on 5/27/2012. VRS shared this solution in comments area.

The Latest Netflix TV Connection Problem
The popular question like “What devices can display subtitles for movies and TV shows I watch instantly?”, “How do I watch instantly on my TV with a Netflix-ready device?”, ” Can I watch movies instantly with my TV or Projector?”, “What are the system requirements for the Starz TV channel?” and “What movies and TV episodes can I watch via my PS3?” can be answered here. If you are facing Netflix error code n8101-106 problem, you can go to the link page to find out the right solution.

Customer Eljorgino raised a question “Does anyone know how to set the audio in Spanish or set up the subtitles on a movie in the Wii console? I know how to on my computer, but I can find anything on the Wii.“. Anybody can answer that? Share your solutions with Eljorgino. Based on the Netflix help center, you can enable subtitles and alternate audio in the Netflix channel on your Nintendo Wii by clicking the Dialog button on the right side of the screen. Please refer to Netflix Subtitles and Language Preferences for instructions. Only when subtitles and alternate audio options are offered by the movie or TV show will they be displayed. The kid-friendly section of Netflix does not display subtitle or alternate audio options.

Netflix TV Help and Customer Service Guidance
It seems that there are some Netflix users can not fix their TV connection with Netflix movie streaming services. Check the following steps before you contact Netflix customer service team for help:

  1. Make sure your high speed internet connection works. Use your laptop or iPhone, Android smartphone to connect Google, Facebook and the connection speed is faster than 1M bps. A wired connection is recommended wherever possible for the best results;
  2. Go to netflix.com and double check the website and service is there for you and your friends;
  3. Turn your TV back to TV model and figure out TV works well with normal TV station programs;
  4. www.netflix.com/Help?faqtrkid=4&p;_search_text=tv is Netflix TV help FAQs. If your problem is described on the main page, go to the answers. If not, use its search function to find more information;
  5. If you have gone though all those steps, but the problem is still there, call 866-716-0414 and talk to Netflix customer service representative directly.

Based on customer feedback, there was a severe Netflix connection issue on July 17, 2011. Most customers who can not connect Netflix streaming service are coming from California, Texas, Florida and New York. Hope Netflix can have a real time status reporting page to help customers better understand when there exists a connection issue.

With $7.99/month, you will be able to watch all the movies at Netflix with the devices you have, like Xbox 360, Wii, PS3. What is more, you can redeem any Netflix gift card, which is also the place to purchase customized gift card for your friends. Netflix is increasing its package price which caused different feedback from customers. Are you still going to subscribe its movie streaming services? What is the major reason for you to use Netflix?

What is the device limitation for a Netflix account?

Based on Netflix terms and conditions, you can use up to 6 unique authorized Netflix ready devices at the same time. If you see “too many devices” pop up message, double check your Netflix account and figure out whether there are more than 6 devices are already online with Netflix via your account.

Netflix is working on a project named Netflix friends. Do you like it? Or you like talking about your favorite movies on Facebook?

Feel free to read instructions for Netflix Devices Activation.

About Netflix
With more than 26 million streaming members in the United States, Canada, Latin America, the United Kingdom and Ireland, Netflix is the world’s leading internet subscription service for enjoying movies and TV programs. For about US$7.99 a month, Netflix members can instantly watch movies and TV programs streamed over the internet to PCs, Macs and TVs. Among the large and expanding base of devices streaming from Netflix are the Microsoft Xbox 360, Nintendo Wii and Sony PS3 consoles; an array of Blu-ray disc players, internet-connected TVs, home theatre systems, digital video recorders and internet video players; Apple iPhone, iPad and iPod touch, as well as Apple TV and Google TV. In all, over 800 devices that stream from Netflix are available.

Netflix TV Help Troubleshooting Reference Links

  1. Netflix Official Site – www.netflix.com
  2. Netflix FAQs – signup.netflix.com/HowItWorks
  3. Netflix TV Help Link – www.netflix.com/tvhelp or www.netflix.com/help
  4. Netflix Online Help Center – support.netflix.com/en/node/461
  5. Netflix on Xbox Live – support.xbox.com/en-US/apps/netflix/netflix-on-xbox-info
  6. Netflix Facebook Page – www.facebook.com/netflix
  7. Netflix Twitter Page – twitter.com/netflix
  8. Sign up Netflix Program – signup.netflix.com
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Rating: 2.3 /5 (89 vote casts)

128 comments on “www.netflix.com/tvhelp – Netflix TV Help and Services Down Updates

  1. val says:

    having trouble connecting for at least 12pm to 3 pm and still is not working..

  2. leandro cejas says:

    hola… si bien estoy usando netflix, ultimamente me da muchos errores param conectarse. no se que pasa pero se hace dificultoso desde hace dos dias conectar el servicio. bueno gracias y espero novedades

  3. ruth robicheaux says:

    unable to connect to Netflix for two hours (12am to 2am)

  4. Jeannie says:

    I can’t get Netflix to play on my tv also, can you tell me?? Thanks

  5. miguel angel morales says:

    tengo varios dias que no veo la programacion…..que puedo o debo hacer…

  6. Manuel Quirós Masis says:

    Necesito conocer a donde se está enviando mi estado de cuenta. No he podido realizar mis pagos. Costa Rica.

  7. miriam sobalvarro says:

    im trying to watch movies on Netflix using my tv but I cant. I need help

  8. arnita says:

    I am trying to get my Netflix to play on the television but nothing is happening what do I do.

  9. bonnie grisel says:

    netflix stopped working on my tv, works on my computer but not on TV, HELP!!!

  10. Natasha says:

    I’ve been having problems with my Netflix since June 7 and I have still having problems it keeps freezing on me when I try to get in or when I press on a movie.

  11. Mario Chiappe says:

    Netflix is not working for the last couple days.

    What is going on, please?

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  16. Audel says:

    We definitely need more smart polepe like you around.

  17. heather says:

    my wii console wont connect to netflix…hasnt for hours…no idea wht wrong…whatching on my laptop!hmmmmmmmmmmmm! sucks!!

  18. ARTHUR KOPP says:

    6/14/2013 lost my connection to Netflix tried three times to use codes to activate still out not happy

  19. Hillarey says:

    my netflix has not been connecting for several hours. can you help?

  20. adolf schwanker says:

    Our netflix connection has been down for about 5 hours. Can you help?
    We love netflix. Netflix has made watching tv more exciting as we can choose what we want to watch and not have to pay the cable high fees.

    Thanks Netflix!

  21. lucky says:

    I cant get on threw the wii myself but I can get on on my computer

  22. Patty Sherfeld says:

    I”m not very happy right now we can not get any of netflix movies, it will not come in and its Sat. night and this is the night you would like to site back and watch some movies. How do we get on we have been trying for the last 3 hours at different times, i HOPE YOU CAN HELP US. Thank you

  23. thomas palmer says:

    cannot get into my netflix streaming

  24. marco antonio rosado tun says:

    cada vez que entro a netflix tengo que poner correo y contraseña por favor digame que hacer para evitar esa entrada ya casi ni entramos al netflix por tener que hacerlo gracias

  25. Judy Wilson says:

    We moved have new home and new Internet and cable how do I reconnect service.

  26. Cyn says:

    Same here, i cant connect at all!! "Unable to connect to netflix please retry or exit" n when i try it ends up saying Sorry!Having technical difficulties…uhggg

  27. same here with WiII unable to cnnect….I shut down both WiII and router, disconnected each and every cable, restarted, checked wireless connection, called Will but closed for Christmas,,,,,uuuuhhhgggggg

  28. Ed Thompson says:

    I am unable to connect to netflix on my sony blueray player. It has been working fine for the last three months, but tonight I got the message "unable to connect to netflix please retry or exit. ?

  29. ylmkls says:

    Thank You VRS. It solved my Netflix problem. So many questions but only two people actually responded with an answer..

    Anyone looking to solve the "Unable to Connect Netflix error". Go to the post by VRS dated May 27, 2012 9:05 PM

  30. Truther says:

    Your current connectivity problem is related to Silver Light. Even when I try to log on, my entire top line, browser and toolbar flash very fast, and I mean very fast. I was told by you folks to call Microsoft which I did and it cost me $99.00 to pay them to fix my problem which was their problem in the first place. As the tech was working on my connection, he also experienced the fast flashing back and forth. After close to an hour, the tech got it "working". That was 7/25. By the end of the next day, the problem returned, but intermittently. When I turned the computer on this morning, 7/28, I could not even connect to the internet at all. In fact, I could not even get an IP address for my machine. Thankfully I have a friend who is an unbelievable technician. He got my machine back to working, but he told me that all of the internal controls were turned "off". It appears, that the longer you use Silverlight, the worse it will get and it will ultimately stop your machine from even working. This issue is a Microsoft issue. Unfortunately, Netflix and your customers are being screwed by this issue. I am going to try Hulo or Pandor to see if them have the same issues. Even at 8 bucks a month, it is a waste of money when it does not work. I honestly enjoy Netflix, but unless or until someone gets a handle on the Silverlight problem, you are going to start losing customers left and right. To anyone who has to call Microsoft because their machines got messed up while using Netflix, before you agree to spend a dime with them, ask the technician if there is a problem with Silverlight by Netflix users. If they say no, they're lying. If they say yes, ask them why you should pay them $99.00 to fix a problem that they created and is clearly caused by a Microsoft program. It is shame, but I will stop using Netflix unless or until they can guarantee a fully functional and working system. Finally, everything was fine prior to July 19th. Between July 19th and July 25th, there were 3 firmware "adjustments" or "fixes" issued by Microsoft for Silverlight. All the money they make and they want us to pay them to fix their problem and after we do, it still is not fixed.

  31. eljorgino says:

    does anyone know how to set the audio in Spanish or set up the subtitles on a movie in the Wii console?
    I know how to on my computer, but I can find anything on the Wii.

  32. VRS says:

    I found the solution for all of these threads with the "could not connect to netflix" error.

    1- go to your computer with the internet connection/router connected to it
    2-go to start, input: cmd
    3-type ipconfig/flushdns
    4-type ipconfig
    5-make note of IP address, subnet mask, gateway #'s
    6-go to your tv with netflix
    7-open settings
    8-go to network settings
    9-ensure the ip, subnet mask, gateway #'s are the same as your note from ipconfig on your computer after flushing the DNS.

    This worked for me on 5/27/12. After a year of no streaming. Windows 7 on computer, phillips blu-ray with wireless connection.

  33. deenikko says:

    What's up whith this I can't see anything on here getting the same as everyone on here ( unable to connect please try again or go visit the website ) but my I pads and laptop are working fine also my pone I can see it on all my devises but on my smart tv ….

  34. La La says:

    Going on 2 weeks now, I am not able to watch netflix through my Wii. I have deleted and redownloaded the app, it will work for a little bit but then it freezes. What is going on?

  35. j.mathias says:

    I would like my netflix to work please.Its been about three or four days now that it won't work through my wii. Computer access still seems to work, but i like to watch my t.v. on my t.v.

    P.S.my wii console is operating just fine, i've already checked that.

  36. nicholshr says:

    The customer service on this page is unbelievable. The error tells you to come here but apparently you just find out that you are not alone and NetFlix is not trying to help anyone. I guess they can have their $8 a month back.

  37. mene benson says:

    I can't watch movie netflix is goin through some dificulties wat up with that ?? Help

  38. morch says:

    I hate Netflix I had it and now it won't let me go on

  39. crispystone says:

    I just join yesterday watch a movie then today watche another one and now its saying try again later error fix it quick cauase you gave me free trial and i cant see the movies thats rud man netflix look good but this is disapointing and if you dont fix well you will lose a custemer. So please fix quick

  40. Tom Snell says:

    netflix….. answer the damn questions!!! this is your site!!! what is wrong so i cannot connect?? what are you doing about it??

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